Maintenance & Support Services

NearShore-Services understands companies concerns in operational maintenance issues. Our Maintenance and Support Services' mission is to ensure that your products and solutions always meet your expectations. Our dedicated, highly-trained professionals offer worldwide, multilingual support to answer customers' queries and solve their issues.  Managing Service Level Agreements (SLAs)  Provide support to end customers  Provide scripting assistance (creation and troubleshooting)  Provide assistance during customer migrations to new releases  Conduct performance testing of customer situations  Remedial maintenance Traditional repair and preventive maintenance services including replacement parts and engineering changes necessary to preserve technology Troubleshooting, installation and configuration assistance for the replacement part  Hotline support 24/7  Thanks to our experienced support team and our bug tracking tools, our customers are informed permanently on the progress of their requests. NearShore-Services is committed to provide relevant support for applications we deliver or customers owned products and solutions.